Last updated: January 30, 2026

At GTG Energy™, we're committed to getting your order to you quickly and securely. This Shipping Policy outlines our shipping methods, timeframes, and costs for all GTG Energy™ Pouches orders.

Shipping Methods & Timeframes

Standard Shipping (CONUS)

We offer standard shipping to all addresses within the Continental United States (CONUS).

• Delivery Time: 5-7 business days
• Cost: $5.99 flat rate
• Free Shipping Threshold: Orders of $75 or more qualify for FREE standard shipping

Expedited Shipping

Need your GTG Energy™ Pouches faster? We offer expedited shipping options:

• 2-Day Shipping: $12.99 (delivery within 2 business days)
• Next-Day Shipping: $24.99 (order by 12 PM PST for next business day delivery)

Subscription Orders

All subscription orders (Pro and Elite tiers) include FREE standard shipping on every delivery, regardless of order size.

Processing Time

Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

• Order Cutoff: Orders placed before 12 PM PST ship the same business day
• Weekend Orders: Orders placed on weekends or holidays are processed the next business day

Shipping Destinations

Continental United States (CONUS)

We currently ship to all 48 continental U.S. states.

Alaska, Hawaii, and U.S. Territories

Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories is available but may incur additional shipping costs and extended delivery times (7-14 business days). Please contact us at hello@gtg.energy for a shipping quote.

International Shipping

We do not currently offer international shipping outside of the United States. We are working to expand our shipping capabilities and will update this policy when international shipping becomes available.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

• Your tracking number
• A direct link to track your package
• Estimated delivery date

You can also track your order by logging into your GTG Energy™ account and viewing your order history.

Shipping Carriers

We partner with trusted carriers including USPS, UPS, and FedEx to ensure reliable delivery. The carrier used for your order will be displayed in your shipping confirmation email.

Address Accuracy

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping charges may apply.

Delivery Issues

Lost or Stolen Packages

If your tracking information shows your package was delivered but you have not received it, please:

• Check with neighbors or household members
• Verify the delivery address on your order confirmation
• Contact your local post office or carrier
• Wait 24-48 hours, as packages are sometimes marked delivered before actual delivery

If you still cannot locate your package after 48 hours, contact us at hello@gtg.energy and we will work with you to resolve the issue.

Damaged Packages

If your package arrives damaged, please:

• Take photos of the damaged packaging and products
• Contact us within 48 hours at hello@gtg.energy
• Include your order number and photos in your message

We will arrange for a replacement to be sent at no additional cost.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. You will be responsible for the cost of reshipping the order.

Weather and Natural Disasters

Severe weather conditions or natural disasters may cause shipping delays beyond our control. We will notify you of any significant delays and work with our carriers to ensure delivery as soon as conditions improve.

Military APO/FPO Addresses

We proudly support our military personnel and ship to APO/FPO addresses via USPS. Delivery times typically range from 10-21 business days depending on location. Standard shipping rates apply.

Bulk Orders

For bulk orders of 20+ bundles (100+ cans), please contact us at hello@gtg.energy for custom shipping quotes and arrangements.

Holiday Shipping

During peak holiday seasons (November-December), shipping and delivery times may be extended due to increased carrier volume. We recommend placing orders early to ensure timely delivery. Any holiday-specific shipping deadlines will be posted on our website.

Subscription Shipping

Subscription orders ship automatically based on your selected delivery frequency:

• Pro Tier: Monthly delivery, free shipping always included
• Elite Tier: Monthly delivery, free shipping always included
• Quarterly Merch Bonus: Free branded merchandise ships with your 3rd, 6th, 9th, etc. subscription order at no additional cost

You can manage your subscription shipping address and delivery schedule anytime by logging into your account.

Contact Us

If you have questions about shipping or need assistance with your order, our team is here to help:

• Email: hello@gtg.energy
• Phone: Coming soon
• Mailing Address: GTG Energy LLC, 5325 South Fort Apache Road, Ste D, Las Vegas, NV 89148

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier partnerships, or service offerings. We will post the revised policy on this page and update the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Thank you for choosing GTG Energy™. We're committed to delivering your order quickly and reliably so you can stay Good To Go!